No. We will always give you an idea of what time we will call, which we will confirm in writing. We will also confirm the exact time on the morning of our proposed visit, helping you to plan your day. We know there's nothing worse than hanging around all day waiting for someone to call.
frequently asked questions
For Complete Peace Of Mind Read Our FAQ's
At More Kitchens, we understand that you may have a number of questions that need to be answered before you begin planning your new kitchen.
Although we are more than happy to arrange a design appointment to discuss your kitchen project in more detail, we have listed some questions that we are frequently asked by our customers as a starter for ten.
If you can't find the answer you are looking for please do not hesitate to contact us.
Will I be given a written quotation for the work?
Absolutely. Our quotations are fully detailed and itemised, so you can see exactly what you are paying for. We have heard of many cases where customers have not received a written quote or have received a quote with little detail, and this has led to problems and disputes further down the line. This can be very stressful and may well delay the completion of the job.
Will I be given a fixed start date for the work?
Yes, once we have determined your requirements, you will be given a start date (typically a week commencing date, with the exact date confirmed a few days before). In certain circumstances, you may need a definite start or completion date, in which case we will accommodate your request, assuming it is reasonable.
Will I have hot and cold water whilst work is being carried out?
Yes. Your water supply will be in full working order for all the time the work is being carried out. The only time there will be no water is when we are connecting water pipes or replacing tanks or cylinders, but this should only be for a few minutes at a time and you will get advance notice.
Will you keep my home tidy and remove all the rubbish?
Yes. We use dust sheets and carpet protector film to minimise any dust or mess and to protect your property. We will also dispose of all your old fixtures and associated rubbish, so you won’t have to worry about visiting your local waste disposal tip.
Do I have to be on site all the time the work is going on?
Not necessarily. All our multi-skilled installers are DBS checked, which should give you peace of mind that they can be left in your home. In over 50 years we have never had reports of any issues. If you need to go out, speak to your installer, who will do their best to work around your plans.
How many people will do the work? Will there be days when no-one turns up?
In most cases, and depending on the size of the job, one or two installers will carry out the work. In all but extreme circumstances we will have someone on site for a full day every day until the works are completed, ensuring that your new kitchen is completed as soon is practically possible.
How long will the job take?
Every job is different, but we understand that having any work done in your home for any length of time can be stressful, so we aim to complete the job as quickly as is practical. We never rush because we don’t want to compromise our quality or cut corners, but we will stay on the job every day until all works are complete. Generally, we can give you an estimate of how long your installation will take which is factored into your quote.
Is the work guaranteed?
Yes. All of the equipment we supply is guaranteed in accordance with the manufacturer’s own guarantee, which is typically a minimum of 12 months (although extended guarantees are sometimes available). We also guarantee our workmanship for 12 months, although we take a view that any problems arising outside of this period will also be looked into, and should it be found there is a workmanship issue, the problem will be resolved.
When will I have to pay for the work?
There are no hidden costs with us. On all kitchen orders we kindly ask for 30% of the project value as a deposit. We then kindly ask for either an interim payment of 60% half way through the project or weekly interim payments of 20% depending on the amount (if any) of building work involved. Your final invoice of 10% won’t be raised until the works complete and you are 100% satisfied with the work.
What are my options for paying for the work?
Where a deposit is required we accept credit cards. For interim and final payments we accept BACS, debit card and cheque payments.
What happens if I have any problems?
Our Head Office in Leeds is fully staffed during normal working hours, so there will always be someone on hand to help you. As we employ more than 30 installers, in most we can guarantee that someone will attend the same day to help resolve any on-site problems.
What do I do if I have a formal complaint?
We have a formal complaints procedure. Details of such are available on request by emailing email@example.com, calling 0113 2015030 or via post A/O Managing Director, Partnership House, 6 Hales Road, Lower Wortley, Leeds, LS12 4PL. Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader, we use ‘Dispute Resolution Ombudsman’ for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please call 0333 241 3209 or visit: www.disputeresolutionombudsman.org/membership/whichtrustedtraders/
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